International Shipments

Customers are responsible for any duties and taxes for international shipments unless otherwise agreed upon in advance with an authorized DaVinci representative. Duties and taxes are not automatically calculated into the shipping costs shown on the DaVinci store. 

Returned Shipments

We are happy to reship all returned package(s). If a package(s) is returned to us due to closure or refusal at the recipient's location, the DaVinci Lock customer support team will promptly reach out to coordinate a reshipment and confirm the accuracy of shipping details. To minimize returns, we kindly request that customers review their order details, ensure accurate shipping addresses, and recipient availability during the estimated delivery window.

All returned package(s) are subject to a $10 fee to cover administrative and operational costs associated with the returned package(s). The customer is also responsible for related shipping costs including fees incurred for shipment back to DaVinci Lock from the delivery address and reshipping package(s) to the delivery address. Upon reconciliation of all associated fees, we will arrange a reshipment to the customer's preferred location.